Refund Policy

1. Introduction

At StyleSphere, we are committed to providing high-quality styling services and ensuring your satisfaction. This Refund Policy outlines our guidelines for cancellations, refunds, and other related matters concerning our services.

This Refund Policy is part of our Terms & Conditions. By booking our services, you agree to the terms outlined in this policy.

2. Service Deposits and Payments

2.1 Deposits

For most of our styling services, we require a deposit at the time of booking to secure your appointment. The deposit amount varies by service and will be clearly indicated during the booking process. Deposits are generally non-refundable but may be transferable to another service or date under certain circumstances as outlined in this policy.

2.2 Payment Methods

We accept payments via:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Bank transfers (for bookings made more than 7 days in advance)

2.3 Final Payment

The remaining balance for services is due either:

• At the time of booking (for virtual services)
• 7 days before your scheduled appointment (for in-person services)
• At the conclusion of the service (for shopping assistance services only)

3. Cancellation Policy

3.1 Client Cancellations

Our cancellation policy varies based on how far in advance you notify us:

3.1.1 More than 7 Days Notice

If you cancel more than 7 days before your scheduled appointment:

• Full refund of any amounts paid, minus the non-refundable deposit
• The deposit may be transferred to a new booking if rescheduled within 3 months

3.1.2 Between 2-7 Days Notice

If you cancel between 2-7 days before your scheduled appointment:

• 50% refund of any amounts paid, minus the non-refundable deposit
• The deposit may be transferred to a new booking if rescheduled within 2 months

3.1.3 Less than 48 Hours Notice

If you cancel less than 48 hours before your scheduled appointment:

• No refund will be provided
• Under exceptional circumstances (serious illness, bereavement, etc.), we may offer a partial credit toward a future booking at our discretion

3.2 No-Shows

If you fail to attend your scheduled appointment without prior notice:

• No refund will be provided
• The full service fee will be charged
• Any deposit or pre-payment will be forfeited

3.3 StyleSphere Cancellations

In the rare event that we need to cancel your appointment:

• We will notify you as soon as possible
• You will be offered the option to reschedule at your convenience
• If rescheduling is not possible or desired, you will receive a full refund including any deposit
• For last-minute cancellations (less than 48 hours) due to stylist illness or emergency, we may offer a complimentary upgrade or discount on your rescheduled service

4. Rescheduling Policy

4.1 Client Rescheduling

If you need to reschedule your appointment:

• More than 48 hours notice: You may reschedule once without penalty, subject to availability
• Less than 48 hours notice: A rescheduling fee of £25 will apply
• Rescheduling limit: Appointments may be rescheduled a maximum of two times

4.2 StyleSphere Rescheduling

If we need to reschedule your appointment:

• We will provide as much advance notice as possible
• You will be offered priority booking for an alternative time
• If the rescheduled time is not convenient, you may request a full refund

5. Service Satisfaction

5.1 Quality Guarantee

We strive to provide the highest quality styling services and want you to be completely satisfied. If you are not satisfied with your styling service:

• Please inform your stylist during the appointment so we can address your concerns immediately
• If issues cannot be resolved during the appointment, contact us within 7 days at [email protected]
• Include specific details about what aspects of the service did not meet your expectations
• We will review your feedback and may offer one of the following solutions:
  • A follow-up appointment to address specific concerns
  • A partial refund based on the nature of the issue
  • A credit toward a future service

5.2 Limitations

Please note the following limitations to our satisfaction guarantee:

• Styling is subjective, and refunds are not issued solely because you changed your mind about style recommendations
• We cannot provide refunds if you fail to disclose important information during consultations that would affect styling recommendations
• Refunds are not available for time already spent providing the service
• Claims must be made within 7 days of service completion

6. Gift Certificates

6.1 Validity and Expiration

Gift certificates are:

• Valid for 12 months from the date of purchase
• Non-refundable after 14 days from purchase
• Not redeemable for cash

6.2 Gift Certificate Refunds

The purchaser of a gift certificate may request a refund within 14 days of purchase, provided the certificate has not been used. After 14 days, gift certificates are non-refundable but may be transferred to another recipient.

6.3 Lost or Stolen Gift Certificates

Lost or stolen gift certificates can be replaced only if:

• The original purchaser provides proof of purchase
• The certificate has not been redeemed

7. Shopping Assistance Services

7.1 Retailer Returns

When you purchase items during our shopping assistance services:

• All purchases are subject to the return policies of the individual retailers
• We are not responsible for retailer return policies or any difficulties you may encounter returning items
• We recommend reviewing retailer return policies before making purchases

7.2 Styling Fee

Our shopping assistance styling fee is non-refundable, regardless of whether you make purchases during the session.

8. Special Circumstances

8.1 Illness or Emergency

In cases of serious illness, medical emergency, or bereavement that prevent you from attending your appointment:

• Please notify us as soon as possible
• Provide appropriate documentation (e.g., doctor's note) if requested
• We will work with you to reschedule without penalty or provide a service credit

8.2 Weather Conditions

In the event of severe weather conditions that make travel unsafe:

• Either party may request to reschedule without penalty
• If a virtual alternative is available, we may offer to convert in-person services to virtual

8.3 Pandemic-Related Cancellations

If government restrictions, quarantine requirements, or positive COVID-19 tests prevent service delivery:

• We will work with you to reschedule without penalty
• Virtual alternatives will be offered where possible
• Full refunds will be provided if services cannot be delivered within 6 months

9. How to Request a Refund

To request a refund or discuss cancellation options:

1. Email us at [email protected] with the subject line "Refund Request - [Your Name]"
2. Include your booking reference number and appointment date
3. Provide the reason for your refund request
4. Specify your preferred outcome (refund, rescheduling, service credit)

We will respond to all refund requests within 3 business days.

10. Refund Processing

When a refund is approved:

• Refunds will be processed using the original payment method
• Processing time varies by payment method:
  • Credit/debit cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank transfers: 5-7 business days
• You will receive email confirmation when your refund has been processed

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. For bookings already confirmed, the Refund Policy in effect at the time of booking will apply.